Welcome to semcem! We strive to make your shopping experience smooth and satisfying. Please read our shipping policy for full details on how to get your favorite shoes delivered to your door.
1. Shipping areas
We currently ship to [country/region names]. If you are outside of these areas, please contact us to see if special shipping can be arranged.
2. Processing time
Orders are processed within 3 to 7 business days. During periods of high demand, processing may take slightly longer, and we will inform you of any delays.
3. Delivery time
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Regular shipping: 3 to 7 business days.
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Express Shipping: 1-3 business days.
Note: Delivery times are approximate and may vary depending on your location and any external factors such as holidays or weather conditions.
4. Shipping fees
Shipping fees are calculated upon order completion based on your location and the shipping option you choose.
Regular shipping is free for orders over [minimum free shipping value].
5. Track orders
Once your order has shipped, you will receive a confirmation email with a tracking number so you can track the status of your shipment.
6. Shipping issues
If your order arrives damaged or incomplete, please contact our support team via email at support@semcem.com.com within 24 hours of receipt, including your order number and a photo of the damaged product.
For lost packages, we work with our shipping partners to resolve the issue, although this may take some time.
7. International Shipping
We currently offer international shipping to select countries. Customers are responsible for customs duties and fees, which vary from country to country.
8. Contact us
For any questions or concerns regarding your order, please feel free to contact us via email: support@semcem.com.com
Thank you for choosing semcem! We are committed to providing high-quality products and reliable service. We wish you a pleasant shopping experience!
