Welcome to Semcem! We strive to make your shopping experience seamless and enjoyable. Please read our shipping policy for complete details on how your selected products will be delivered to your doorstep.
1. Shipping areas
We currently ship to all areas within Egypt. If you are outside these areas, please contact us to check if we can arrange special shipping.
2. Treatment time
Orders are processed within 3 to 7 business days. During peak demand periods, processing may take slightly longer, and we will notify you of any delays.
3. Delivery time
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Standard shipping: 3 to 7 business days.
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Express shipping: 1 to 3 business days.
Note: Delivery times are approximate and may vary depending on your location and any external factors such as holidays or weather conditions.
4. Shipping fees
Shipping fees are calculated upon order completion based on your location and the shipping option you choose.
5. Track orders
Once your order has shipped, you will receive a confirmation email containing a tracking number that you can use to monitor the shipment status.
6. Shipping problems
If your order arrives damaged or incomplete, please contact our support team via email at support@semcem.com within 24 hours of receipt, mentioning the order number and a picture of the damaged product.
Regarding lost parcels, we are working with our shipping partners to resolve the issue, knowing that this may take some time.
7. International Shipping
We currently offer international shipping to select countries. The customer is responsible for customs duties and fees, which vary from country to country.
8. Contact us
For any questions or concerns regarding your order, please feel free to contact us via email: support@semcem.com
Thank you for choosing Semcem! We are committed to providing high-quality products and reliable service. We wish you a pleasant shopping experience!
