Return Policy

At semcem, customer satisfaction is our top priority. We strive to ensure you are completely satisfied with your purchase. If you need to return or exchange your shoes for any reason, we're here to make the process easy and convenient.

1. Return Acceptance Terms

• Return Period: You can return any unused or unworn product within 5 days of receipt.
  
  
• Product Condition: The product must be in its original condition, with all tags attached, and in its original packaging.
  
  
• Non-Returnable Products: Any product that shows signs of use, damage, or modification cannot be returned.
  
  

2. Replacement Policy

• Exchange: If you would like to exchange the product for a different color or style, please contact us within the specified return period (5 days).
  
  
• Availability: Exchanges are subject to product availability. If the desired product is not available, you can choose a refund or an alternative product.
  
  

3. Return steps

• Contact Us: Email our customer service at support@semcem.com with your order number and return reason.
  
  
• Shipping Instructions: Once your return request is approved, we will send you shipping instructions for your return.
  
  
• Return Shipping Fees: The customer is responsible for the return shipping costs, unless the reason is a defect in the product or an error on our part.
  
  

4. Refund Policy

• Processing Time: Refunds are processed within 10 to 15 business days of receiving the returned product.
  
  
• Refund Method: The amount will be refunded to the same payment method you used when purchasing.
  
  
• Shipping Fees: Original shipping fees are not refunded unless the return is due to our error.
  
  

5. Damaged or defective products
If the product arrives damaged or defective, please contact us immediately and send us photos of the problem. We will arrange for a replacement or a full refund.

For any inquiries, please contact our customer service team via:
📧 support@semcem.com

Thank you for shopping with us at semcem!